Non profit organizations juggle a variety of relationships with donors, volunteers, partners, and program participants. 

According to a report by marketmindpartners, the market size of the global NGO and charitable fund was evaluated to be $313.29 billion in 2024 and expected to touch $331.66 billion by 2033, at a 5.9% CAGR. With this rate, to maximize your impact and keep the mission running smoothly,  implementing a modern AI powered CRM is a non-negotiable.

Discover the top 8 CRM for non-profits, their key features and what they will solve for you. 

Importance of CRM for non profits

Here is a list of challenges nonprofits face and how a CRM will help resolve it.

Challenges

• Donor data in silos
• Inefficient volunteer communication, grant tracking, and renewals
• Donor retention, impact reporting
• Budget & staff are limited

Fix (benefits)

• CRM becomes single source of truth
• Faster, personalized & multichannel communication 
• Scalable operations  
• Cost-effective, minimized staff dependency
• Reports and dashboards to show funders, board members and your team the impact

List of best CRMs for nonprofits

What features to look for in a crm for nonprofits

Donor & constituent profiles: Ability to store gift history, contact info, notes, volunteer hours, membership status.

Gift & pledge tracking: One-time gifts, recurring gifts, pledges, soft credits, restricted funds.

Fundraising workflows: Appeals, peer-to-peer campaigns, recurring donors, event registration.

Volunteer/membership tracking: Hours logged, shifts, renewal dates, segmented outreach.

Communications & integrations: Email/SMS/mailing lists, forms, payment gateway, website integration.

Reporting & dashboards: Donor retention rate, average gift size, cost per dollar raised, volunteer engagement.

Affordability & nonprofit pricing: Recognize budget constraints and look for vendor discounts or free tiers.

Data quality & security: Deduplication, audit fields, encryption, role-based access.

How to choose the best CRM for nonprofits?

Ask yourself these questions before picking a CRM:

• Are you a startup, small agency or a large established NGO? (Pick free or discounted tiers for small nonprofits).
• Does your chosen CRM integrate with existing tools? (QuickBooks, Mailchimp, payment processors like Stripe/PayPal) 
• Is it easy to use or requires extensive training? 
• Is it scalable to handle large volumes without a system overhaul? 

By focusing on these specialized features mentioned in the above section, you are ensured to choose the best CRM for nonprofits that serve your unique needs. 

Check out Superleap AI CRM and book a demo today!