Tech Sales: Entry & Growth Opportunities

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From business CRMs to personal apps, tech is everywhere - and it needs selling. That’s where tech sales comes in.

Here’s what tech sales is and how it works.

What is tech sales?

Tech Sales / noun / Sales

Tech sales refers to the process of selling technology-based products and services such as software, hardware, IT services, cloud solutions, or digital platforms to individuals, businesses, startups, or government bodies, depending on product type.

Tech sales vs Retail sales

Category	Tech Sales	Retail Sales
Product type	Tech products or services (software, hardware)	Physical goods (clothing, groceries)
Sales cycle length	Longer and consultative	Shorter and transactional
Customer interaction	Typically remote (emails, calls)	Mostly face to face in the store
Sales approach	Solution based; value driven	Product based; price and convenience driven
Revenue model	Subscription, licensing, enterprise deals	One-time purchase, bulk sales
Average deal value	Typically high	Generally low

What are the types of tech sales roles?

Sales development representative

Books meetings, top-of-funnel outreach

Account executive

Closes deals, manages mid-to-bottom funnel sales

Sales engineer

Handles technical demos, supports complex sales

Customer success manager

Onboards customers, drives product adoption and helps reduce churn post-sale

Channel sales manager

Manages partners and sellers

Inside sales representative

Sells remotely via call or email

Field sales representative

Meets customers in person; handles enterprise deals

Account manager

Manages existing customers, renewals and upsells

Sales executive

End-to-end sales

What tools do tech sales professionals use?

Tool type	Purpose	Examples
CRM software	Manage leads, track interactions and monitor deal progress	Superleap, Salesforce
Sales engagement tools	Automate emails, calls, follow-ups	Kylas, Apollo.io
Communication tools	Collaborate with teams and schedule meetings	Slack, Microsoft Teams
Sales intelligence	Analyse sales conversations and optimise sales strategy	Chorus, Gong.io
Contract and e-signature	Send, track and sign digital contracts	DocuSign, PandaDoc
Product demos and video	Deliver live or recorded product demos	Demodesk, Zoom
Analytics and reporting	Measure performance and track KPIs	Tableau, Power BI

What KPIs are used to measure tech sales success?

To evaluate the performance and efficiency of tech sales teams, businesses rely on key performance indicators (KPIs). These metrics offer insights into sales effectiveness, pipeline health and areas for improvement.

KPI	What does it measure?
Quota attainment	It measures the percentage of revenue or units sold versus the assigned sales target
Monthly recurring revenue	It measures the predictable revenue generated from subscription based tech products
Lead to customer conversion rate	It measures the percentage of leads that convert into buying customers
Pipeline coverage ratio	This measures the ratio of total pipeline value to sales target
Customer acquisition cost	This measures the cost of acquiring a customer which includes sales tools, salaries and marketing efforts
Sales cycle length	This measures the average time it takes to close a deal from the initial contact
Demo-to-close ratio	This measures how many product demos result in closed deals

How much do tech sales professionals earn?

According to Glassdoor, the average salary for a tech sales professional is ₹53,333 per month in India. Source

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