CRM Implementation Specialist
Connect Superleap to thousands of services and build powerful automations
About Us:
Most CRMs fail not because of features — but because of poor implementation. Teams struggle with setup, customization, data migration, and adoption, leading to low usage and frustration. At Superleap, implementation is a core part of the product experience. We ensure every customer is onboarded smoothly, configured correctly, and set up for long-term success.
About the role:
As a CRM Implementation Specialist, you’ll be the bridge between our product and our customers. Your work ensures customers go live faster, adopt Superleap fully, and see real value from day one. You’ll directly impact customer satisfaction, retention, and expansion, making this a critical role in Superleap’s growth.
What We’re Looking For
- 1–4 years of experience in CRM implementation, Product Adoption, SaaS onboarding.
- Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho, Freshsales or any SaaS tool which requires technical implementation)is a plus
- Strong understanding of sales workflows and business processes
- Excellent communication and stakeholder management skills
- Detail-oriented, organized, and customer-focused mindset
- Comfortable working from office, 5 days a week
Key Responsibilities
- Collaborate with cross-functional teams to drive CRM strategy and execution.
- Provide training and support to users for optimal utilization of CRM tools.
- Analyze CRM data to identify trends and areas for improvement.
- Develop user-friendly documentation and materials to enhance product adoption.
- Manage project timelines and deliverables to ensure milestones are met.
- Be proactive in suggesting improvements to processes and tools.
Key Responsibilities
- Lead the development and implementation of CRM campaigns to boost customer engagement.
- Conduct regular reviews of system performance and user feedback to inform enhancements.
- Analyze CRM data to identify trends and areas for improvement.
- Develop user-friendly documentation and materials to enhance product adoption.
- Manage project timelines and deliverables to ensure milestones are met.
- Be proactive in suggesting improvements to processes and tools.
Main Duties
- Collaborate with cross-functional teams to drive CRM strategy and execution.
- Provide training and support to users for optimal utilization of CRM tools.
- Analyze CRM data to identify trends and areas for improvement.
- Develop user-friendly documentation and materials to enhance product adoption.
- Manage project timelines and deliverables to ensure milestones are met.
- Be proactive in suggesting improvements to processes and tools.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Proven ability to work independently and as part of a team.
- Experience in customer service or technical support roles is beneficial.
- Strong problem-solving skills and the ability to think critically under pressure.
- Willingness to learn and adapt to new technologies and methodologies.
Loved by customers
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Superleap has transformed the way we manage student operations at Learn Overseas.
The Superleap team has been exceptionally supportive and collaborative throughout our journey. Their thoughtful inputs during the planning of each workspace not only helped us build a robust CRM architecture but also ensured we were set up to scale as we grow.
Our Counselors have instant access to a student’s complete context, automated reminders ensure timely action, and student progress is clearly visible at every stage. We now track every lead, follow-up & document seamlessly.
Sector
Industry
Superleap's AI automations and reporting have helped us optimise our marketing spends. Counsellors spend less time chasing poor quality leads and more time guiding students. And we get real-time visibility into performance across programs, without toggling between systems or accounts.
What sets Superleap apart is their fast service and change management. Superleap provided us with a dedicated point of contact who’s available round the clock whenever our business demanded it. Whether it’s troubleshooting, adjusting campaigns, or quick iterations, the support is responsive and gets the work done.
Superleap isn’t just a CRM for us, it’s our growth partner.
Sector
Industry
As a personalized nutrition brand, our client relationships are incredibly detailed and long-term. Before Superleap, managing everything from onboarding to follow-ups across so many offerings was fragmented and manual.
With Superleap, we’ve finally found a CRM that adapts to how we work. It helps us track each client’s journey while keeping our nutritionists focused on what matters: delivering real results.
Sector
Industry
We operate across countries, time zones, and institutions. Managing students, partners, and programs at scale demands context, clarity, and speed.
Superleap gives us all three. It lets our teams track student journeys, streamline university partnerships, and run targeted campaigns.
It feels less like software and more like a co-pilot built for international education. It’s rare to find a CRM and such a growth hungry team but Superleap fits right in.
Sector
Industry
We operate across countries, time zones, and institutions. Managing students, partners, and programs at scale demands context, clarity, and speed.
Superleap gives us all three. It lets our teams track student journeys, streamline university partnerships, and run targeted campaigns.
It feels less like software and more like a co-pilot built for international education. It’s rare to find a CRM and such a growth hungry team but Superleap fits right in.
Sector
Industry
As a personalized nutrition brand, our client relationships are incredibly detailed and long-term. Before Superleap, managing everything from onboarding to follow-ups across so many offerings was fragmented and manual.
With Superleap, we’ve finally found a CRM that adapts to how we work. It helps us track each client’s journey while keeping our nutritionists focused on what matters: delivering real results.
Sector
Industry
Superleap's AI automations and reporting have helped us optimise our marketing spends. Counsellors spend less time chasing poor quality leads and more time guiding students. And we get real-time visibility into performance across programs, without toggling between systems or accounts.
What sets Superleap apart is their fast service and change management. Superleap provided us with a dedicated point of contact who’s available round the clock whenever our business demanded it. Whether it’s troubleshooting, adjusting campaigns, or quick iterations, the support is responsive and gets the work done.
Superleap isn’t just a CRM for us, it’s our growth partner.
Sector
Industry
Superleap has transformed the way we manage student operations at Learn Overseas.
The Superleap team has been exceptionally supportive and collaborative throughout our journey. Their thoughtful inputs during the planning of each workspace not only helped us build a robust CRM architecture but also ensured we were set up to scale as we grow.
Our Counselors have instant access to a student’s complete context, automated reminders ensure timely action, and student progress is clearly visible at every stage. We now track every lead, follow-up & document seamlessly.
Sector
Industry
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